Shipping policy
Effective Date: July 10, 2026
WEAR IT. OWN IT. WE DELIVER IT.
At ATOMCY, every order is prepared with the same attention to detail that goes into every piece we create. From our studio to your doorstep, we work to make sure your order reaches you safely and on time.
Please read our Shipping Policy carefully before placing your order.
01 — ORDER PROCESSING
Orders are processed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During launches, sales, festivals, or periods of high order volume, processing may take slightly longer.
Once your order has been processed and handed over to our courier partner, you will receive your shipping and tracking information.
02 — DELIVERY TIMELINE
Estimated Delivery: 5–7 Business Days
We currently ship across India.
Delivery timelines are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, remote-area serviceability, or other unforeseen circumstances.
While we aim to deliver within the estimated timeframe, occasional delays may occur.
03 — SHIPPING CHARGES
Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.
If ATOMCY is running a free shipping offer, the applicable terms will be clearly mentioned on the website.
04 — TRACK YOUR ORDER
Once your order has been shipped, you will receive a shipping confirmation through Email, SMS, or WhatsApp, along with the available tracking details.
Use your tracking information to follow your order's journey from our studio to your doorstep.
05 — SHIPPING ADDRESS
Please make sure your:
- Full name
- Complete delivery address
- PIN code
- Active contact number
are entered correctly while placing your order.
ATOMCY is not responsible for delivery delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.
06 — DELIVERY ATTEMPTS
Our courier partners may make multiple delivery attempts.
If delivery cannot be completed due to:
- Customer unavailability
- Incorrect or incomplete address
- Incorrect contact details
- Refusal to accept the package
- Other customer-related delivery issues
the parcel may be returned to ATOMCY.
Any additional shipping cost for re-shipment may be applicable.
07 — DELAYS BEYOND OUR CONTROL
We do everything we can to keep your order moving. However, certain situations are outside our control.
Delivery may be delayed due to:
- Severe weather conditions
- Natural disasters
- Public holidays
- Government restrictions
- Remote or difficult-to-service locations
- Courier partner operational issues
- Transportation disruptions
- Other unforeseen circumstances
ATOMCY cannot be held responsible for delays resulting from circumstances beyond our reasonable control.
08 — DAMAGED, TAMPERED OR INCORRECT ORDERS
If your parcel arrives visibly damaged, tampered with, or contains an incorrect product, please contact ATOMCY Customer Support within 48 hours of delivery.
To help us investigate the issue, please provide:
- Order ID
- Clear photographs of the package
- Clear photographs of the product
- A brief description of the issue
- For replacement eligibility, please also refer to our Return & Replacement Policy, including the mandatory unboxing-video requirement.
09 — SHIPPING DESTINATION
INDIA ONLY.
At present, ATOMCY ships orders within India only.
International shipping may be introduced in the future. If and when it becomes available, this policy will be updated accordingly.
10 — NEED HELP?
For questions regarding your order, shipping, or delivery, reach out to us.
ATOMCY
Phone: +91 99099 87400
Email: atomcystore@gmail.com
Customer Support Hours:
Monday – Saturday
10:00 AM – 7:00 PM IST
We aim to respond to customer inquiries within 24–48 business hours.
LESS NOISE. MORE IDENTITY.
ATOMCY creates premium oversized streetwear built around clean design, meaningful details, and an unmistakable identity.
Every piece has a reason to exist.
Thank you for choosing ATOMCY.