Refund policy

Made with intention. Checked with care.

At ATOMCY, every piece is carefully inspected before it leaves our studio. We believe in delivering products that meet the standard we set for ourselves.

If something goes wrong during transit or you receive an incorrect or defective piece, we’re here to make it right.

Please read the following policy before placing your order.

01 ELIGIBLE REPLACEMENTS

We offer replacement only in the following cases:

  1. The product arrives damaged
  2. A manufacturing defect is found
  3. You receive the wrong product
  4. The parcel arrives visibly damaged

All replacement claims are subject to verification by the ATOMCY team.

02 THE UNBOXING VIDEO IS REQUIRED

For every replacement claim, a continuous and unedited unboxing video is mandatory.

Your video must clearly capture:

1. The sealed parcel before opening
2. The complete opening process
3. The product immediately after removal from the package
4. The issue or defect, if applicable

The video must be submitted to ATOMCY Customer Support within 24 hours of delivery.

No valid unboxing video = No replacement.

This requirement helps us protect both our customers and the integrity of our quality-check process.

03 NO REFUNDS

ATOMCY follows a strict no-refund policy.

We do not offer refunds to the original payment method, bank account, wallet, or any other form of payment.

If your claim is approved, we will provide a replacement product in accordance with this policy.

04 SIZE & FIT

We currently do not offer size exchanges or replacements resulting from incorrect size selection.

Every product page includes a detailed Size Chart. Please review it carefully before placing your order.

Once an order has been placed with a selected size, the size cannot be changed or exchanged due to customer selection.

Choose your fit carefully.

05 REPLACEMENT CONDITIONS

A replacement claim will not be accepted if:

  1. The claim is submitted more than 24 hours after delivery
  2. A continuous, valid unboxing video is not provided
  3. The product has been worn, washed, altered, or misused
  4. The product has been damaged after delivery
  5. Original tags have been removed
  6. Original packaging is unavailable
  7. The issue is caused by improper care, handling, washing, or use
  8. The submitted evidence does not support the replacement claim

Products must be kept in their original condition, with tags and packaging intact, until the claim has been reviewed.

06 OUR VERIFICATION PROCESS

Once your claim reaches us, our quality team will review:

  1. Your Order ID
  2. Unboxing video
  3. Product photographs, if required
  4. Details of the reported issue

Every claim is reviewed individually.

If the issue is verified and falls within our replacement policy, ATOMCY will approve the claim and arrange the replacement.

07 HOW TO REQUEST A REPLACEMENT

If you believe your order qualifies for a replacement, contact ATOMCY Customer Support within 24 hours of delivery.

Please keep the following ready:

  1. Order ID
  2. Continuous unboxing video
  3. Clear photographs of the issue, if requested

Do not discard the product, packaging, tags, or accessories until your claim has been resolved.

08 A NOTE FROM ATOMCY

We put intention into every detail — from the design to the embroidery, from the fabric to the final packaging.

The unboxing video requirement isn't meant to complicate your experience. It allows us to accurately understand what happened during delivery and resolve genuine issues fairly.

Less noise. More identity.

Thank you for choosing ATOMCY.